Frequently Asked Questions

Quick answers about how RideTag works, how it protects your bike, and how to verify ownership.

What is RideTag?

RideTag is the universal digital passport for bikes — a neutral proof layer that works across all brands, shops, and platforms.

Each RideTag brings your bike a verifiable digital identity with ownership, service, and theft protection records.

Unlike brand-specific systems, RideTag is independent, portable, and interoperable — designed to build trust across the entire cycling ecosystem.

How does theft protection work?

Digital protection (free): Register your bike with its serial number to get a public verification page. If you mark it as stolen, that page shows a red alert and anyone can report sightings.

Physical visibility (optional): Adding a RideTag sticker puts a scannable ID on your bike, so bystanders, shops, or police can scan it in the real world and help with recovery.

Is RideTag free?

Yes — core digital protection is free. You can register your bike by serial number, mark theft, and use public verification at no cost.

The physical sticker is optional and typically costs €4.90 (printing + delivery).

Launch offer: first 100 stickers free. In the future, we’ll add optional premium features (e.g., verified resale certificates or enhanced alerts), but the core protection will always be free.

Do I need a sticker?

No. Your bike is protected digitally as soon as you register its serial number — it gets a public verification page.

The sticker is an upgrade that makes your protection visible and scannable in the real world, which increases deterrence and recovery chances.

I registered without a sticker. Can I add one later?

Absolutely. Order a sticker and, when it arrives, scan it to link it to your already-registered bike. From then on, the RideTag code on the sticker resolves to your bike’s digital passport.

What shows on the public page when someone scans my tag?

Brand/model, color, RideTag ID, and status (e.g., Verified, Unclaimed, or Stolen). Owner contact is hidden until the tag is claimed and you choose to be reachable.

Can I verify a bike before buying?

Yes — use /verify to search by RideTag ID or serial number. Public users can optionally mask serials; legitimate verifiers can show full serials.

How do I transfer ownership?

Start a transfer by entering the buyer’s email. They’ll receive a claim link. Once accepted, the system updates the owner and records a verifiable chain of custody.

Can I upload proof of purchase or service?

Yes — upload receipts, invoices, or photos. These proofs help buyers, insurers, and fleets trust the bike’s history. We’ll progressively add smart parsing to structure the data.

Do I need a specific brand or app?

No — RideTag is brand-agnostic. It’s designed to work across bikes, dealers, and systems as a neutral proof layer.

What about privacy?

We minimize public data and prioritize safety. You control whether you can be contacted. We balance public verification with owner privacy and support serial masking for casual lookups.

Do you work with shops, fleets, or insurers?

Yes — we’re onboarding partners via a 2026 Pilot Program to align integrations and proof workflows.

Can I add my bike to Apple Wallet?

We’re designing Wallet support so you can keep a quick-access card with your bike’s ID and status. It’s planned and will be available soon.

How do I get help?

Use our contact form and we’ll get back to you.

Protect your bike Try verification Partner with us

Still need help? Contact us and we'll reply soon.