Frequently Asked Questions
Quick answers about how RideTag keeps bikes verifiable, private, and easy to trust.
What is RideTag?
+
RideTag is a privacy-safe verification tool for bikes. It lets sellers show theft alerts, optional documents, and certified handovers so buyers can trust a bike without seeing personal data.
What is a certified handover?
+
A certified handover is a timestamped record that proves a sale happened between two parties. The seller starts the handover, the buyer accepts, and the seller completes it. This creates a verifiable record without revealing personal details.
How do I complete a certified handover when I sell?
+
Go to your bike in the dashboard, click "Start handover", and enter the buyer's email. The buyer receives a link to accept. Once they accept, you complete the handover — and the record is created.
What if the seller won't do a certified handover?
+
If a seller refuses or can't complete a certified handover, you have no way to verify the sale through RideTag. This is a red flag — legitimate sellers have nothing to hide.
Is RideTag a government service?
+
No. RideTag is independent and shows only RideTag-recorded events.
Is RideTag a proof of legal ownership?
+
No. RideTag does not claim legal ownership. It certifies verified handovers between accountable holders. Legal ownership depends on local laws and your documents.
What happens if a bike changes hands outside RideTag?
+
RideTag makes no assumptions. The public passport shows the last certified handover and clearly signals that the bike may have changed hands since. Gaps in the record are visible — that's by design.
Can someone fake a clean history?
+
No. RideTag never retroactively certifies handovers. If a handover didn't happen through RideTag, it doesn't appear. You can't backfill a history that wasn't recorded.
What does a buyer actually see?
+
A buyer sees whether ownership continuity is intact — or if there are gaps. Continuity builds trust. Gaps signal caution. They also see theft alerts and any documents the seller uploaded.
Do I need an account to verify a bike?
+
No. Anyone can check a bike without an account.
What does 'can't be verified yet' mean?
+
We couldn't find trust data for that bike. It doesn't prove the bike is stolen — it means no RideTag profile is available to check.
Can I create a RideTag passport after buying a bike?
+
Yes. You can add a bike and link a RideTag sticker at any time.
Do I need to buy a RideTag sticker?
+
Yes. A RideTag sticker links the physical bike to its digital passport and enables certified handovers. Without a linked sticker, transfers can't be certified.
Sticker vs proof — what's the difference?
+
A RideTag sticker helps link the physical bike to its digital passport — but the proof lives online. Even if a sticker is removed, verification can still work using the RideTag ID. The sticker is a convenience, not the source of trust.
Does RideTag track bikes or people?
+
No. RideTag does not track location or people.
Is RideTag mainly about theft recovery?
+
No. RideTag reduces theft by making resale harder — not by chasing stolen bikes. When buyers scan before they pay, theft becomes unprofitable. Prevention beats recovery.
How is RideTag different from GPS trackers?
+
Trackers help you locate a bike after theft. RideTag prevents theft from paying off in the first place — by making it easy for buyers to spot gaps in ownership history before they buy.
Is my personal data safe?
+
Yes. Verification hides personal details; you control what's visible.
Who is RideTag for?
+
Anyone selling or buying a bike who wants proof of a legitimate sale.
Does RideTag work internationally?
+
Yes. It's designed to be used across borders and marketplaces.
What types of bikes does RideTag support?
+
Bikes and e-bikes of any brand.
Still need help? Contact us and we'll reply soon.